Hi there! Sorry to hear that you’ve been experiencing this issue. Definitely wanna look into this for you. Which phone are you trying to purchase?
Sorry to hear that, @Lusyfer. Have you tried to delete the cookies and the cache? Do you have an account with us? Is the billing address the same as the shipping address?
Let's take a closer look at this. Please send us a private message with your name, address, email, desired color, amount of GBs. We'll do our best to help @Lusyfer.
We may help you with that Lusyfer. Please send us a Private Message with your phone and pin number so we can access your account and verify SIM card number and device model.