Helo @SamBloss. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Definitely want to look into this for you. Please send me a private message with your order key number.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".