Order Status

[Carriejacobs432]

I'm trying to check my order status and it keeps saying that I'm entering the wrong email. But it is the right email that I used how can I check my order status

[Royt · Accepted solution]

So sorry to hear about this experience, Carriejacobs432. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. 

[Mouse1]

I order an iPhone XR on Friday at 6 or 7 pm and it took money off my account but I never got a confirmation email and I can’t track my order..........

[EdmundM]

Hello Mouse1. Have you checked if the transaction's status with your card is "Pending"?

[Mouse1]

It took the money off my card

[EdmundM]

A "Pending" transaction will also show as if it took the money from you. However, if the order was not completed successfully, it means that our systems never took the balance. A pending transaction returns automatically back to your card once it times out. You can also contact your bank to verify if they are able to cancel the pending transaction beforehand. 

[Mouse1]

Is there any way u can check the order status with out the confirmation email

[EdmundM]

We can check the order status using the order key. Please send us a private message so we may work directly with you.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

[delilahc77]

Did you ever find out the order status? (not asking for your information just general) because I'm having the same issue too

[Boost_MasielQ]

Interesting. Let’s check this thing out. Please send me a private message to further assist  you. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".