Order Status Cancelled

Accomplice

Order Status Cancelled

Yesterday I ordered a new phone. For some reason the order was cancelled, by Boost Mobile. However, when I try to re-order it says I already have an installment loan, so I am only able to buy phone at full price! Since no money has changed hands, and the order status is "cancelled". Why would it say the loan exists? Extremely frustrating.

 

Please help!

20 REPLIES 20
Agent

Re: Order Status Cancelled

Hello there Zone82. Please let me help. The order that was cancelled was under the BoostUP! program option? 

Accomplice

Re: Order Status Cancelled

Yes it was under the BoostUp option.

Agent

Re: Order Status Cancelled

I see Zoner82. It seems I will need to access your account. Can you please send me your phone, pin number and the order key of your purchase? 

Accomplice

Re: Order Status Cancelled

Is there a way to do that privately?

Agent

Re: Order Status Cancelled

I am sorry, yes of course. I missed that part. Please send me a Private Message by clicking on my user name at the top. 

Accomplice

Re: Order Status Cancelled

Did you receive my private message?

Enthusiast

Re: Order Status Cancelled

I’m also having the same problem, I’ve tried 3 times to order the IPhone XR !
Agent

Re: Order Status Cancelled

Hello, @Telvin12. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Accomplice

Re: Order Status Cancelled

i just ordered an iPhone 8 through the BOOSTup thing and the order now says cancelled ??? pls help