I placed an order this past Sunday. I paid for expedited shipping. My package is still not here, although it is supposed to be here tomorrow. I would like to get a refund on the expedited shipping that I paid for.
Solved! Go to Solution.
Hey there, @travis11480! I’m sorry you did not get your overnight package today. We were made aware of a minor system issue at our Distribution Center which delayed overnight orders from leaving the facility. I can confirm your package will be leaving the facility today, 11/8 and be out for delivery in your area tomorrow, 11/9.
Hey there, tlpjade! We’d love to explain this further. If you placed your order before 1:00PM (CST), your order will be shipped the same day. However, if you placed your order after 1:00PM, then your order will be shipped the next business day [with the exception of weekends and holidays].