Hi there, @luljb! Thanks for reaching out. Definitely want to look into this for you. Just so you know, we can only guarantee the cancellation of the order when the request to cancel, it's sent within the first 4 hours of the order being placed. But, we'll do our best to assist you. Can you please send us a Private Message with your order number?
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hello, @AbigayleFisher. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.