Nobody at boost mobile able to help me with canceling an order? No idea what is going on

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Nobody at boost mobile able to help me with canceling an order? No idea what is going on

I had placed an order on boost mobile for some iPhones but did not want to order anymore. I called within just a few hours in order to cancel the order and was told that my order would be canceled. Moments later I received a notification that the items have shipped regardless. Now nobody is willing to help refund me the item or help with the order in general. I'm so disappointed in the service.

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