Good morning, Kittcast! Our apologies for the late reply and for the poor experience you've had with the order you paid for! We'd love to help you!
To further work this out, please send me a private message including the sales order number. If you have a Boost Mobile account, please include your phone number and 4-digit PIN along with the order number.
To send us a private message, just click on the agent's username (Hozuki_Robert in this case) and then look for the option that says "Send this user a private message".
Looking forward to your response!