Sorry to hear that @Sneha. Is your phone connected to a Wi-Fi network? Please follow these steps below:
Please follow these steps below:
-From the home screen, tap Phone.
-On the keypad, dial ##873283# and tap the Call button.
-Tap OK. The handset will search for profile updates and install them.
-The profile is now updated.
Hello, @Sneha. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.