Hi, @nick_wilson. Thank you for contacting us. We recommend you check your email Spam/Junk folder for the email confirmation.
In case you're unable to find it, please send us a private message with the name used to place the purchase. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hey there, @wpamela! We're deeply sorry to hear that. If you didn't receive the confirmation e-mail in your regular inbox, please try checking your SPAM/JUNK folder. Sometimes, our e-mails go to that folder.
Understood. Thank you for letting us know that. Did you try to order it with an active Boost number? If so, please send us the number and PIN through a private message so we can look into it.