No order confirmation email

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Agent

Re: No order confirmation email

@wpamela. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Re: No order confirmation email

I ordered a iPhone 7 Plus online yesterday at like 3:08 pm . I got a email but no tracking number I paid for it to be here today and nothing I paid for expected next business day
Agent

Re: No order confirmation email

Hey there @Meganrain2019_. Orders placed after 12:00 p.m. local-destination time for BOOST, Monday through Friday, will not be processed and shipped until the following business day. If you can, please send us a private message with your phone number and pin?

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message. 

 

~JoyP.

 

 

~ Joy P.
Groupie

Re: No order confirmation email

I'm having the same problem! Ordered on Sunday, it's now Wednesday. I still haven't recieved a confirmation email or tracking info, and no phone.

Re: No order confirmation email

No problem! We can definitely fix that for you. Can you please send me a private message with your order key number?

Re: No order confirmation email

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Enthusiast

Re: No order confirmation email

I am having the same issue. I received a confirmation email regarding my phone order. However, when I opened the email it was blank.
Agent

Re: No order confirmation email

Hello, @Pariswheatfall1. Thanks for reaching out to us. Let's do some investigating. Did you log into your account before placing the order? Can you please send us a private message with your phone number and PIN?

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".

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Groupie

Re: No order confirmation email

Same thing happened to me.the money was drawn from the account but I got no confirmation email or tracking number
Agent

Re: No order confirmation email

Hello, @Shad25448! Thanks for reaching out. Can you please send us a PM? You can send a private message by clicking on my name, then selecting the message option from the profile page.