Solved! Go to Solution.
Hello, theantoinelee. We apologize for any inconvenience. We definitely want to look into this for you. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.
I am also having this problem. No confirmation email. Additionally, I called Boost customer service and they said that the transaction "hadn't gone through", I asked if that meant if I needed to reorder and he said yes. He did not say, "you just have to wait for it to finish processing" or anything or the sort. He offered to help me order over the phone. The charge was still "pending" on my credit card so I assumed it would either be retracted since it "hadn't gone through" or I would just need to dispute it if it processed.
So I reordered per the guy's advice, and same thing: no confirmation email. Now I've seen this thread and I'm realizing I might be getting two phones? Or none at all?