After hours of frustration, I successfully ordered a phone over the phone with a very patient agent. He was great, name is Greg I believe.
The funds have been withdrawn from my account, but I have yet to receive any email confirmation of the order. Kind of worrying.
Can you send us your phone # time zone and the best time to call you in a Private Message so that we can contact you and better assist you?
There's no use. I was just told by an Agent that there is no order under my name. But the money has been withdrawn from my account. Terrible.
It is now looking like $102 has been stolen from me. I am VERY close to canceling my service. I have NEVER had an issue with this company until now.
Where do I send my information? I am willing to try this again, and see what can be done.
If the funds are not credited BACK to my account, I will be canceling my service before the next billing cycle. It has been a great three years with your company, and I am VERY sad to have it come to this.
Did you end up getting your refund yet?
I just had to have customer service order my phone and set up the Easy Pay installments. I was told I had to electronically sign and it would be sent to my email, which I never received. I also was not given an order #, however I was given the contract number for the installments. The charge is pending on my bank account, which I was told my card wouldn't even be charged until I sent back that electronic signature to them, so that isn't very comforting.
The charges are still pending on my card.
I had customer service order the phone for me as well. Got the same stuff you did, but I did not get the contract number.
I can't even figure out how to get a HUMAN being on the phone. (Seriously, I can't seem to do it.)
My guess is, they really don't want people to go for this BoostUp! thing. I figured it would be nice to have a newer phone, but now I am considering looking for a new phone service company. I'm hoping for the best.
Hi there vmachado08. Definitely wanna look into this for you. Please send us a private message with the email address you used for the order, and we’ll get this thing figured out. Victor21