Hi there, couscous33. Thank you very much for contacting us.
We're sorry for the inconvenience with the service. I think you probably need to program the phone. Is it Android or iPhone?
Customer service helped me solve it. The problem was I only paid $50 for the unlimited plan, when I was supposed to do $60 for the initial charge. I added $10 to the account and it worked immediately. Thanks!
Thanks for clarifying that! Yes, that happens. Remember that you can get back to us whenever you need for further assistance. We remain at your service.
Thank you for the information, Carebear11. Certified Pre-Owned phones purchased online will be subject to our standard $10 one-time reactivation charge at the time of activation but will receive a $10 account credit to offset that charge. You can find the details here https://www5.boostmobile.com/?INTNAV=TopNavupportlansAndServices#!/support/faq/phones-devices/phone-....