Never received phone ordered on BoostMobile website

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Groupie

Never received phone ordered on BoostMobile website

Hello, my name is Claude. I recently bought a Pre-Owned Galaxy S7 and it was shipped by FedeEx on 03/08/2019. I received a tracking number. After waiting 11 days for any information from FedEx about what happened to my phone, I decided to get in touch with Boost Mobile only to find that my order was canceled and I was never notified of this. I am VERY curious as to whether I am going to have another Pre-Owned Galaxy S7, which I would prefer, or if I will be reimbursed for it.

 

Thanks for reading, and I look forward to hearing from you soon. Have a great day.

5 REPLIES 5
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Agent

Re: Never received phone ordered on BoostMobile website

Sorry to hear that, @CEDennis2. In this cases, you will receive a refund within 7-14 business days.

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Groupie

Re: Never received phone ordered on BoostMobile website

To be honest, I was wondering if it was at all possible to have another Pre-Owned Galaxy S7 sent to me since that is what I plan to do anyways if I am reimbursed

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Agent

Re: Never received phone ordered on BoostMobile website

Unfortunately, you will need to process a new order once you receive the refund. 

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Groupie

Re: Never received phone ordered on BoostMobile website

Alright, that makes sense. Thanks for respoding and have a great day!

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Agent

Re: Never received phone ordered on BoostMobile website

You're very welcome. Have a great day as well!