Need to return a phone ASAP, PLEASE HELP

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Enthusiast

Need to return a phone ASAP, PLEASE HELP

I ordered an LG Stylo 4 on January 25th and it arrived last night. It was laggy and slow immediately upon activation and I'd like to return it and get a refund so I can buy a different phone. Problem is, I have no idea how to talk to an actual person on the phone to get my return started. I have called two different customer service numbers, and all I get from both is the same automated voice telling me to choose one of the menu options, none of which have anything to do with returns or refunds. Please help asap!
1 REPLY 1
Agent

Re: Need to return a phone ASAP, PLEASE HELP

Hello there, sorry to hear about this experience. We can definitely help you to return the device. Would you mind sending us your number and PIN via a private message so we can further help?

 

You can send a private message by clicking to my username, then select the option to send a private message. 

 

Thanks.