Need to cancel a payment

[luisesteves]

I did a payment by the phone and the service dont connected because the primary account no did the paid, then i joined to the web page and i did the payment to the all phones and now i have 2 transactions

[RossyC · Accepted solution]

Hello, @luisesteves. Thanks for contacting us. Let's check this thing out. Please, send us a private message with your phone number and PIN, and the primary account phone number and PIN.

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

[notsogoatly]

hi im having the same problem i made a payment for a phone i no longer want in servicE

[EdmundM]

Hello notsogoatly. The balance on our accounts is non-transferable and non-refundable. Please send us a private message so we may review the situation for you.

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.