Need to cancel a payment

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Newbie

Need to cancel a payment

I did a payment by the phone and the service dont connected because the primary account no did the paid, then i joined to the web page and i did the payment to the all phones and now i have 2 transactions
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Agent

Re: Need to cancel a payment

Hello, @luisesteves. Thanks for contacting us. Let's check this thing out. Please, send us a private message with your phone number and PIN, and the primary account phone number and PIN.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

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3 REPLIES 3
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Agent

Re: Need to cancel a payment

Hello, @luisesteves. Thanks for contacting us. Let's check this thing out. Please, send us a private message with your phone number and PIN, and the primary account phone number and PIN.

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

View solution in original post

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Groupie

Re: Need to cancel a payment

hi im having the same problem i made a payment for a phone i no longer want in servicE

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Agent

Re: Need to cancel a payment

Hello notsogoatly. The balance on our accounts is non-transferable and non-refundable. Please send us a private message so we may review the situation for you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.