Hi, leen801! Thanks for contacting us. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for (say minutes, monthly plan credit, or free days of service). If you have any other question or concern, feel free to reply.
Understood. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number and the PIN and a brief description of your request.