Hi there, Momof369. Thanks for contacting us.
When did you place the order?
There's the possibility that the email address was incorrect by mistake. In any case, if the card was charged, the order would be processed and shipped as expected.
Hello, Emiliano_T77. Please send us a private message.
Hey there! Allow us to check what's going on. Please send us a Private Message with your phone number and PIN.