Hi there, Smurfin87. Thanks for contacting us.
Please, send us a private message with the phone number and PIN to check the account.
We've replied you. Please, check the inbox.
Having the same issue, not in any of my email folders checked even the spam/junk mail. Ordered a new phone on Dec 8th
Hello, @w0lfz13. Thanks for reaching out. Can you please send us a Private Message? You can send a private message by clicking on my name, then selecting the message option from the profile page.