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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

My service is interrupted, even though I've paid my bill

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Groupie

My service is interrupted, even though I've paid my bill

I have $0 due, $25 in my funds, yet I still have no service. I paid an entire day ago and still see that my service is interrupted. I'm on a family plan and no one else under it has service either.

3 REPLIES 3
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Agent

Re: My service is interrupted, even though I've paid my bill

Hello, @Silviar! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Groupie

Re: My service is interrupted, even though I've paid my bill

Okay, @Frankt, I sent u a message with my information, let's get this sorted out.
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Agent

Re: My service is interrupted, even though I've paid my bill

Thanks. We already replied via private message.