My phone is still broken

Highlighted
Accomplice

My phone is still broken

My phone broke on June 19, 2020. I tried asking for someone to help me, because whenever I try to buy a new phone online, Boost Mobile keeps canceling my order. My bill is due on the 30th, and I do NOT want to be charged late fees or a penalty because I'm not paying for something I don't even have right now. I already messaged two agents, that was a few days ago, and I got no response. I would like someone to actually help me, the nearest Boost Mobile store is not within walking distance, and I do not have a car. Otherwise, I would go to a store and try to do this myself. So, some help would be appreciated.

2 REPLIES 2
Highlighted

Hey there, acaf5b! We appreciate you letting us know about this. We will continue to assist you via private message.

Highlighted
Accomplice

Thanks. I've tried to look at my private messages several times, but this keeps showing up every time today I try to look.Screenshot (49).png