2 hours invested in this.
No confirmation email or text provided.
When I requested a receipt I was told that one could not be provided.
So sorry to hear about all that. We'd really like to help you by looking into this, but this cannot be done if we don't do an in-depth investigation, which will require for us to access your account.
Hey there, @AngelEyes2018! So sorry to hear about that. We can look into it, please send us a private message for further assistance. Thanks.
AngelEyes2018 you may need to go to my profile name, click on it, and the option to send me a private message will be available. Once you got the option, please send me your phone and pin to look into your account.