Manage Account

Highlighted
Accomplice

Manage Account

I'm trying to update the credit card for the auto reboost on my hot spot. I click on manage payment method on my dash board and I get a page with loading in the upper left corner and nothing happens.

9 REPLIES 9
Highlighted
Agent

Hey there! I'd be happy to help you. Are you trying from a computer or a mobile device? Have you tried clearing the browser's cookies and cache?

Highlighted
Accomplice

From a computer, win10 and firefox.

Highlighted
Accomplice

cleared cookies and cache same result

Highlighted
Agent

Could you try using a different browser? 

Highlighted
Accomplice

I will here in a bit
Highlighted
Agent

Understood. We will be waiting for your response. 

Highlighted
Accomplice


@Cara wrote:

Could you try using a different browser? 


Used IE and it worked. Thanks,

Curt

Highlighted
Accomplice

worked with IE

Highlighted
Agent

Sounds good! If you have any other questions, let us know.