Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Lost order number

Go to solution
Highlighted
Enthusiast

Lost order number

Did not receive order number in confirmation email
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Enthusiast

Re: Lost order number

11 REPLIES 11
Highlighted
Agent

Re: Lost order number

Hey there @WellHiThere. Thanks for reaching out to us! When was the order submitted? 

 

~JoyP.

~ Joy P.
Highlighted
Enthusiast

Re: Lost order number

Highlighted
Agent

Re: Lost order number

Thanks for replying! Please send us a private message with your phone number and PIN to verify your account.

Highlighted
Groupie

Re: Lost order number

Same thing happened to me. I placed a BoostUp order on Thursday morning and assumed I would get an email with the tracking number, unfortunately due to that assumption I did not think to save the order number when I made the order. If someone can give me a tracking or order number that would be fantastic.

Agent

Re: Lost order number

Hello, @Danemartin90! So sorry for this hassle; I'd love to help you with this ASAP. Can you send me a private message with your phone number, PIN and order key number to review this?

Highlighted
Groupie

Re: Lost order number

I placed an order on Tuesday for a new phone, and can't seem to find my Order Number. I got a text stating my order was placed, but never received an email with the order number. I didn't write it down from the confirmation page because I assumed I would get the information in text or email.

 

Thank you for any help!

Highlighted
Agent

Re: Lost order number

Hello, @Shoeless. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Highlighted
Groupie

Re: Lost order number

I lost my order number but I purchased my phone two weeks ago under the name Guadalupe espana to be delivered to 108 lee avenue and im unsure of what to do next

Highlighted
Agent

Re: Lost order number

Understood. Did you check on your junk email if the order number is there?