Lost order number and had another question.

Groupie

Lost order number and had another question.

If i currently have a plan but broke my phone, can i order the phone and receive it and then go into the store to activate it or will it be ready under my current account. If not then i'd need to cancel my order.

3 REPLIES 3
Agent

Re: Lost order number and had another question.

Hi there! You will need to activate the phone on your account. You can do it calling customer service dialing 888-266-7848, login into your online account here at https://myaccount.boostmobile.com/sign-in.html, visiting your nearest Boost Mobile store, or sending a private message to a Social Care representative here in the community. 

Groupie

Re: Lost order number and had another question.

ok thanks. Can you help me with getting my order number? i got sidetracked and clicked off the website and lost the number Robot Sad
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Agent

Re: Lost order number and had another question.

Did you log into your Boost Mobile account to place the order? Please, send us a private message with your phone number and PIN code to to further investigate.