Is there a Fraud/Legal department, Someone used my bank info to pay Boost

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Newbie

Is there a Fraud/Legal department, Someone used my bank info to pay Boost

Hello,

This week someone attempted to use my bank information to purchase Boost Mobile service two separate times.  I need to know what phone number I need to call in order to get my money back

I attempted to call twice into customer service, and because I personally didn't have a Boost account, they could not help me, or send me to a department (or a manager) that can help.

Thanks!

1 REPLY 1
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Agent

So sorry to hear about this experience, @dmpinder. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.