Interrupted service

Newbie

Interrupted service

So I recently activated my phone with a 35$ plan and I added the money needed to my account but it says my service is interrupted please help
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Agent

Hi, Keyonte76. We'd be happy to help! Is it a pre-owned phone? If it is, you must pay a $10 reactivation fee to activate the account. Please go to https://www.boostmobile.com/support/faq/phones-devices/pre-owned-phones.html for more information.