So, I recently called the customer support line to ask to pay off the remaining payments of my phone paid for it and for whatever reason on my boost account history, it's just being read as a one-time payment for my normal phone bill. Is there a reason why or did something go wrong?
Hey there @Natey-Night Thanks for reaching out to us! After placing the payment, did you contact the customer service line to apply it to the BoostUP?
@Natey-Night Would you please send us a private message with your phone number and PIN?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.