In need of Purchase Receipt

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Groupie

In need of Purchase Receipt

I bought a Samsung J7 (Refine) phone (08/31/18) using Boost Up and now the battery is draining faster than it can charge. I went to Samsung's site and they want a picture/pdf of my receipt before I can start the warranty process. Can I just print to pdf the pages on the View Installment Billing page? How do I continue, please?  

 

Thanks, Jason

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Agent

Hello, @xynthal.  Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

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Agent

Hello, @xynthal.  Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

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Newbie

I need purchase receipt please
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Agent

Hello, Jhill! Thanks for contacting us. I'd love to help. Can you send us a private message with your phone number and PIN?

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Enthusiast

I also need a receipt or Proof of purchase to register my phone for its warranty
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Agent

Hello, @Erictex85! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Accomplice

I am having the same issue. I need a copy of my receipt.
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Agent

Hi, @d103080. Thanks for reaching out. Definitely want to take a look into this for you. When and where was your device purchased?

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Accomplice

This was on February 22, 2020 at the Boost Mobile store located at 5946 W North Ave, Chicago, IL 60639. The purchase total was for $93.00.
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Agent

We understand. If you purchased it at the store, please go back to the store if you need a copy of the receipt. We cannot assure you they can provide it to you, but unfortunately, we can't provide it, since you did not purchase the device online. ~AmyM25

~AmyM25