Hey there! We're sorry to know that you're experiencing this issue. We'll be happy to assist you toady. Can you send us a private message with your phone number and pin code?
We'll be looking forward to your reply!
Hi there uli. Thank you for contacting us. Is this the first payment done to this account? Victor21
Thank you. All used devices requires a $10 reactivation fee. You would need to add $10 more and the service will start. Victor21