You're welcome. If you have any other question or concern, just let us know.
Hi there! If you just activated the account, and your phone has been used before (or was bought pre-owned), you need to add $10 for the first month. Otherwise, you can send us a private message and we can take a look at the account for you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hey there, @Elisteib! Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!
To protect our customers privacy and security we are not allowed to handle private account information on public conversations. Please send us a private message along with your phone number, the PIN and a brief description of your request.