So sorry to hear about this experience, sunniihunnii. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
So sorry to hear that, @Arianalucchini. We definitely want to look into this for you. Can you please send us a private message with your phone number and PIN to check the status of the account?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hey there, @Jb221991! Thanks for contacting us. Please send us a private message with your phone number and pin, that way we can take a closer look at this situation. In order to do so, you just need to click on my name then select the option that says "Send this user a private message".
Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Please send us a private message with your phone number and pin code.