I paid my bill but my service is interrupted?

[Riannae]

I just activated my plan for boost mobile and paid the $50 that was due. Now it's saying I owe $0 but I keep getting text messages from boost saying "BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator." I can't call out use data or anything. I tried to call boost support but it wouldn't let me do anything because my service is interrupted and I owe $0!? I don't know how to fix this. I need my service ON!

[Annie1424 · Accepted solution]

Sorry to hear that, @Riannae. Please send us a private message with your phone number and pin. We'd love to help.

[PrincessH]

I have the same issue , and i really need it fixed

[Victor21]

Hi there PrincessH. We will be addressing your issue through your private message. Thank you. Victor21

[ZeroCool]

I have this problem as well i changed from 35 to 50 and my account still says overdue

[Fonsy82]

Hi, Zerocool. Please send us a private message with the account phone number, pin code.

[CMiller007]

I paid my bill 63.00 yesterday morning.
The my husband and I decided we are going to do the family plan.
So I call boost and set it all up.
Then I discovered not only did they charge me a additional 93.00 on top of the 63.00, I wake up my service is interrupted!!!
I NEED MY PHONE!! My husband has rolling seizures!!

[CMiller007]

I also need the 63.00 back because I was charged 92.00 for the family plan.
When I call last night the guy said they will refund 63.00 and that my service is good.

[Fonsy82]

Sorry to hear that, CMiller007. Please send us a private message with the account phone number and pin code.

[Fonsy82]

Please send us a private message with the account phone number and pin code.