I ordered a phone and canceled the order about two hours later. the phone was shipped anyway

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Newbie

I ordered a phone and canceled the order about two hours later. the phone was shipped anyway

Hi. I ordered a phone on Dec 3 but then canceled the order about two hours later. I was told that the order was canceled. they gave me a reference number. However, today (Dec 4) at 5.50 pm , the phone was shipped anyway. I did not get it yet.


It is not my mistake. Can you check it please?

2 REPLIES 2
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How do you cancel an order?
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Agent

Hi there, sdaua. Thanks for contacting us. We'll be happy to help. 

 

To better assist you, please send us a private message with the order number.