The agents do not respond immediately. The company says it must return within 7 days but they may reply after a month. Cannot return the phones, sent 3 private messages to Hamilton., agent. He is lost. Better not to buy boost mobiles. When you call, they ask you boost mobile number. I have not opened the phone, how can I get the number. I don't think we can return our new phones even we have not opened the box. Scam!!!