Haven't Received Refund After Two Months

Newbie

Haven't Received Refund After Two Months

Hello,
I have returned two iPhone 7 plus's back in February and met all the return policies. It is now May and have only received a refund for one phone.
Boost Mobile keeps saying they need to investigate the 2nd phone before I can get a refund. It has been 2 months! How long do they need to investigate?? Now they aren't replying to my messages on Twitter. When I call, it takes at least 30 minutes before I actually speak to someone who understands me.

Has anyone else experienced this?
1 REPLY 1
Agent

Re: Haven't Received Refund After Two Months

Hello Asalayman. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

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