Hi, DISSSLEETS. We're here to help! Keep in mind that the order cannot be cancelled after 4 hours from the time the order was placed. If the order cannot be cancelled, it will be processed, the device will ship, and you will have to return the device. Please send us a private message with your order key number so we can take a closer look.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.