Hi, Tamira1716. Boost Mobile devices purchased through boostmobile.com may be returned within 7 days of purchase.
Return Instructions for Orders Placed Online
•Call Boost Mobile Returns at 1-866-402-7366 FREE to obtain a valid Return Authorization Number to be referenced on your phone.
•Boost Mobile Returns will only handle requests with Return Authorization Numbers.
•Write the Return Authorization Number on: the original packing slip, and; on ALL sides of the box used to return ship the device. Ship the device and all original package contents to the following address:
Plainfield Return Center
Attn: Boost Mobile Returns EU
2675 Reeves Road, Suite 190
Plainfield, IN 46168
Note: 1) We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service). 2) This address is ONLY intended for product returns. No written correspondence should be sent to this address. 3) Boost Mobile will not accept packages that arrive “postage due.” 4) Boost Mobile is not responsible for lost or mishandled packages.
Hi there, Tamira1716. Thank you very much for contacting us.
Hi there. We'll be happy to help. Please, send us a private message with the order number. When did you place the order?