That’s definitely not okay. So sorry to hear that you’ve been experiencing this, @Jjhowell21! We definitely want to get this figured out for you. Please send us a private message with the phone number and PIN where the free month was supposed to be applied.
Hello @Mekaboyce1 We apologize for the inconvenience. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for monthly plan credit.