I had purchased Boost Mobile a Boost Phone for my daughter last year. I then decided to add my grandson under the Family Plan. To save money, I decided to switch to Boost as well and also added my sister and brother-in-law. Boost was running a promotion for a free month of service when you switched, so all three of us received a text message, and I quote "BSTFreeMsg; Welcome to Boost Mobile! As a new Family Plan member, enjoy your first month of service on us. For more info click here: http://msg4u.us/OggQ6".
The bill was still showing $170 for all five lines, so I called customer care, and they informed me that I would have to go to the store where the phones were purchased. I went to the store and showed the message to the manager, who proceeded to call Boost Mobile with his store information. After he and I argued with about four different people, including supervisors, there is still no resolution to this problem. I need help IMMEDIATELY, since the bill is due today.
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Hello @KCASTEEL. When you add a line to your family plan, you will get $30 on your account to cover that line's first month. You can get more information about this promotion visiting your nearest Boost Mobile store.
Yes I actually did receive a free month of service, but it wasn't until the second month of service. I was suppose to pay $107 but they only charged me $7. So I was like, "do I keep this money just in case" I didn't want to spend it then get charged later. Well, I never got charged so that was a cool surprise. I'm just upset about the taxes now. Why did I just pay $107 but now paid $112?? Should be consistent every month.