Hello there Davenportdonn. I am sorry about the issue with your device. In regards to the store agent dropping your phone, have try to reach out to the manager to see what they can do for you? On the other hand, we do not offer free months for this type of issue. What I may suggest is to go to the place of purchase and talk to the manager of the store. If you have any other question or concern please let us know.
Hello, @Azhefner. We apologize for this experience. Definitely want to look into this for you. Did you activate your service under a promotion?