Hi Kenyatye. Thanks for contacting us. We want to investigate. How did you get informed about that? Did you receive any notice or communication about it? If you did, Can you send it to us in a private message? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Hi, Becca198669. To pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for monthly plan credit.