Here is the scenario that has happened to me at least 5 times....
I have a family plan with 4 phones. I decide to replace a device for whatever reason.
I call customer service and ask them to replace the device without destroying my family plan.
During each phone call, I spend a great deal of time verifying that the plan will stay as is and they confirm that it will remain as is.
During my next billing cycle, I get a nasty text indicating that all of the phones besides the phone I am using have been cancelled.
I am then charged full price for service for one phone!!!!
This issue has been happening for about 2 years ago and every time this happens I have to call Sprint Corporate to get it fixed. I am given credits anywhere between $10 and a free month of Service.
However, this costs me 2-3 hours of my life every time this happens along with consequential stress and loss of service for minor children when they need the phone the most.
I have been told to always contact a supervisor when I call in just to change my device so that this won't happen!!
Even with this, I have to wait for a supervisor and articulate the situation and authenticate myself to first line customer service which wastes even more time!!!
What is the problem here?
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