Upon activating your phone you may need to reprogram it and make sure it connects to our towers first. That's accomplished by following the instructions below:
If your phone still does not work after this, please send us a private message and provide your phone number and pin, so that we can check on that.
That’s no good at all. Sorry you’ve been experiencing this, @kevinoriega! We’d be happy to help. Please send us a private message with your phone number and PIN so we can take a closer look.