Direct carrier billing

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Direct carrier billing

Ok so it's been 2 weeks since my monthly plan reset, for the past two years my monthly plan and dcb has reset together. Well two weeks ago my dcb didn't reset after a week of contradictions, getting hung up on and being ignored finally someone told me my issue would be fixed to give them 48 hours, well stupid me I upgraded my plan from $35 a month to the $50 a month unlimited plan, BECAUSE I was promised my issue would be fixed. Now its been over two weeks and my issue still hasn't been fixed. What do I have to do to get this situation fixed? I don't wanna hear private message me blah blah blah because I've did that for two freaking weeks now with same affect.


Please reset my Direct Carrier Billing!!!!!!