Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
We were able to assist our customers affected with the pandemic with credits and even free months of service before. Unfortunately, that option is not available anymore. The good news is that with our Stay Connected feature you will be able to continue receiving calls and text even if the service is interrupted for no payment. If you have any other question or need assistance, please let us know. We remain at your service.