Solved! Go to Solution.
Hey there @urbul and @wildrose. We sincerely apologize for the difficulties you're experiencing. In order for us to take a closer look on this issue, would you please send us a private message? If you have an account with us, please include your phone number and PIN.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.