Confirmation email blank?

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Groupie

Confirmation email blank?

I ordered a new phone a couple of hours ago. I'm worried that I may have accidentally entered the wrong shipping address. I tried to track my order to see if I could verify the address but the order confirmation email I received is blank! Is there another way to find my confirmation number or view my order? I would like to verify the shipping address before my phone ships!
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Agent

Re: Confirmation email blank?

Sorry to hear that Cossette729. Were you able to at least get the order number? If so, please send us a private message with the order number. If not, then please send us a private message with your phone number and pin if you're an existing customer or the name, address and email used to place the order.  

31 REPLIES 31
Agent

Re: Confirmation email blank?

Sorry to hear that Cossette729. Were you able to at least get the order number? If so, please send us a private message with the order number. If not, then please send us a private message with your phone number and pin if you're an existing customer or the name, address and email used to place the order.  

Enthusiast

Re: Confirmation email blank?

I also just purchased an iPhone 6s Plus and never received my order number or email confirmation.
Please help.
Agent

Re: Confirmation email blank?

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this? 

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Enthusiast

Re: Confirmation email blank?

I still haven't figured out how to start my own article so I'll just put this down here because I  had the same problem:

 

I ordered my phone and never got a confirmation number, and when i look into my email the letter is blank. What do I do? Can you somehow see on your side if I actually did order it or not?

Enthusiast

Re: Confirmation email blank?

mine is also blank. please help.
Groupie

Re: Confirmation email blank?

I’m having the same issue
Groupie

Re: Confirmation email blank?

Same here please help. I did one day delivery and I ordered it yesterday but my tracking email is blank.

Re: Confirmation email blank?

Hey there, Cossette729! Can you please send me a screenshot of the e-mail you received via private message, to report this issue?

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Re: Confirmation email blank?

Hey there, Indiajune! Can you please send me a screenshot of the e-mail you received via private message, to report this issue?

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".